Privacy

Pango (“Pango”, "we", "our", "us”) is a trading name of Pango Productions Limited. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. If you are under 18, we require that you inform a parent or guardian about Pango's Privacy Policy and terms & conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Pango.

The following information is provided by Pango to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.pangoproductions.com you are accepting and consenting to the practices described in this Privacy Policy and the terms & conditions.

Pango collects personal information in several ways when you place an order or register for a service offered by Pango. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Pango don't store credit/debit card details as these are processed by our payment partner WorldPay. Saved details will never be shared with third parties and will only be used to process your order.

Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our website uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

Pango may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales and other commercial information which we may use internally but we do not pass on this information to third parties. 

We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Finally, we use MailChimp as our marketing automation platform. By subscribing to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

When you register, you will be given the option to opt-out of subscribing to our e-newsletter ''Pango news' which includes information about new products, features, enhancements, special offers, events of interest, and one-off marketing promotions.

At all times, we will offer you the opportunity to unsubscribe to the  Pango news, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

If for any reason you are concerned that the personal information held by Pango is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Pango team, may access your personal data from the website using your login details. If you prefer, you may contact us by email at hello@pangoproductions.com and we will amend your personal details.